ServiceCenter is a flexible, tailored, delivery organization for conducting turnkey assignments. The assignments are tailored to the individual needs of our customers. The organization processes orders with the focus on customers. Sigma ServiceCenter contributes to making operations more efficient in working towards common goals.
Sigma ServiceCenter – your own team
Sigma is taking an increasing amount of comprehensive responsibility for customers' assignments. This has entailed that growing numbers of framework agreement customers are allocating responsibility for either entire functions or parts of functions.
Delivery organization tailored to customer needs
Sigma ServiceCenter contributes to making operations more efficient in working towards common goals. With Sigma, you have the option of a single contact person/delivery manager who handles communications, planning and prioritizations. The five cornerstones that constitute the basis of operations for Sigma ServiceCenter are:
- Quality
- Flexibility
- Proactivity
- Profitability
- Job satisfaction
- Tailored organization for each customer
Sigma ServiceCenter is a unique delivery organization for each customer. Here we gather all of Sigma's knowledge about a customer into a single unit. Our customers who receive deliveries from Sigma ServiceCenter can expect:
- Undivided attention
- Guaranteed knowledge of operations
- Closeness – we integrate with customers' operations
- Simple communication channels
- Leading concepts and best practices
- Proactivity
- Strong partnership
- Structure capital
- Increased quality
Sigma's vision is to be the obvious choice when customers want to release resources and focus on core activities so as to outdistance the competition.
Building knowledge about customers' operations
The ServiceCenter's work methods involve common routines for delivery, case management, resource management, follow-up and skills management. A key element of our work methods entails building up and reusing structure capital.
As a Sigma customer, you are in the driver's seat and can focus on your core activities. Sigma ServiceCenter can be compared to a racecar driver's pit crew. The pit crew and the supporting organization take responsibility for all peripheral tasks as efficiently as possible, permitting the driver to concentrate on what he does best.