In vogue expressions such as Quality Management have changed a lot over the years, from KISS in the early days to LEAN and INNOVATION, which are hot terms just now. What they actually concern is getting things to happen in the best possible way and to think differently, in new ways, "Out of the box", as one might say today.
Quality management is a method of ensuring that all the actvities in the development, design, implementation and maintenance of a product or service occur effectively and correctly.
Total Quality Management (TQM) is a business strategy aimed at integrating quality awareness into all the organization's processes. TQM is commonly used within production, education, public administration and service industries. Total Quality Management provides a platform from which everybody within the organization can contribute to accomplishing maximum customer satisfaction. Giving co-workers the opportunity to work with quality increases work satisfaction and improves the working environment.
Sigma has a pragmatic way of working with various quality management disciplines. Our focus is always on getting things to work in terms of the organization's values, expectations, people and culture, because from experience we know that culture always wins over regulations, plans and systems. The basis for getting things to take off is always that which works and using this platform as a springboard to, together with our customers, attain the next level. Together with you we look to the future and think innovatively.
Sigma provides services within the following areas:
- Establishing continual innovation and development work
- Mentors and the coaching of quality managers and quality teams
- “Quality spin doctor” – Marketing for quality managers: learn completely new terminology that you have never previously thought of, to get buy-in for your ideas by management and co-workers.
- Development of the quality system, e.g. to establish compliance with quality standards such as ISO 9000.
- Analysis of established quality systems with a focus on improvement and change, to make better use of the quality system.
- Total Quality Management (TQM).
- Service Management - Focus on the needs and expectations of the customer
- Knowledge Management
- Bench Marking
- Process optimization, e.g. BPR, LEAN
- Creative facilitation
- Team building