Support
Sigma's support organization can take comprehensive responsibility for all of a customer's applications or provide supplementary support for individual applications. We offer support on various levels for several systems and within many areas of expertise. Because we work closely with our department for operations and development, we have considerable flexibility and can provide our customers with good solutions on short notice.
All support agreements are tailored to each customer's needs and preferences. Our customers make the decisions on the scope and level of support. Another alternative is combining support of several systems and areas in a single agreement. Defined work methods based on the processes for ITIL Service Support establish the frameworks that permit considerable flexibility in agreements but with retained quality.
- First level support
- Established work methods for the support process according to ITIL/ITSM
- Incident management with customer-specified correction times
- All incidents are registered and managed in a case management system
- All questions/incidents are quickly and effectively handled