OUTSOURCING, IT HOSTING AND SUPPORT

Our rangAs a partner with the highest partner level, we meet the partner requirement of Microsoft, VMWare and Citrix for highly certified personnel. Our specialists have many years experience in technical design, architecture, analysis, assessment and mentors.e of services encompasses maintenance, hosting and support of central business-critical systems, and hosting and support of local system environments, from individual functions to comprehensive undertakings. We provide function undertakings for e-commerce and mobile solutions, for example.

24/7 SUPPORT

For business-critical systems that must be operable around the clock, every day of the year, we can offer custom solutions for hosting and support.

HOSTING

This service provides customers with secure and cost-effective operations without heavy investments in data centers, infrastructure and personnel. Moreover, we provide the flexibility to enable faster and more secure adaptation to changing needs.

Among other things, the service includes:
- Server centers with high security
- Geographically dispersed location of centers
- Emergency preparedness
- Redundant Internet and fiber access
- Redundantly monitored operations network with firewalls and IDS
- Application and database hosting

OFFICE SERVICES

These services are adapted to customer-specific system environments in which the customer owns servers and licenses or leases them from Sigma/Cypoint. The servers are normally located in our server centers but can also be at customer sites. We offer either full or partial function support that encompasses help desks, remote monitoring, remote service (such as remote backups) and on-site support. Desktop Management entails that we also administer the clients via remote connections. The service Sigma/Cypoint Managed Desktop is the central solution for your company's collective needs of internal IT functions. We offer this service as a leasing solution. You subscribe to services, infrastructure and licenses at a flat monthly rate.

For further information
Magnus Isaksson
CEO Sigma IT Services AB
+46 (0)707 13 40 80

CAPACITY SERVICES

This service includes CPU power, RAM resources, storage and network capacity, entirely adapted to customer needs. Customers pay for utilized capacity by the month at a flat allocation rate for specified minimum and maximum requirements.

FUNCTION UNDERTAKINGS

Sigma/Cypoint takes responsibility for developing or administering one or more functions so that customers can concentrate more on their core activities.

SERVICE MANAGEMENT

We have the expertise, system support and methods for managing effective IT deliveries. We work process-oriented in compliance with ITIL and can take responsibility for management of both individual processes and comprehensive undertakings, often in an adapted form for interaction with our customers' processes and needs. Our methodology entails that our customers have full insight into our processes and activities.

SERVICE DESK

All operational and support measures are initially handled by the our Service Desk. Cases are registered with Sigma/Cypoint either by calling the Service Desk or by customers registering their cases online. Users can also search for solutions to problems in the system's solution database. All cases are routed to the Service Desk.

ONE SUPPLIER – ONE SLA!

We believe that it is important to have full access to the resources needed for a successful and high-quality IT delivery. Because we own our data centers ourselves and are self-supporting when it comes to the services offered, we can take full responsibility for the entire chain in our deliveries and offer all-encompassing SLAs without being dependent on third parties.