Do you have a need to deploy SMS globally? Then Sigma can help you by offering a global SMS solution based on our proven messaging platform by which we  have obtain a very high penetration rate globally. Thanks to the volumes we achieve with all our clients, we offer highly competitive SMS rates in most markets.

Sigma Global SMS is an Internet based service for two-way communication, which can be used both for mass mailing of text messages to large audiences as for communication with individual recipients regardless of their location in the world.

Some benefits of Sigma Global SMS:

• You avoid to integrate, maintain and locally evaluate and monitor new Gateway Providers and operators to ensure long term and effective SMS deployment.

• No need to monitor price changes in the market to ensure that you take advantage of shifting prices

• The platform is built for full traceability, two-way communication, multi-channel (SMS, email, Smartphone notifications, print, etc.) ensuring possibilities to expand communication in areas like mobile customer service, and distribution of important information about operational disruptions/anomalies or otherwise optimize business processes using our multichannel platform.

• A service with full support for your business process rules and the recipient's situation, i.e. which messages to be escalated to SMS, when they shall be sent, and in which language.

Contact us for more information if you are in need of extensive global distribution of SMS or if you want to know more about the possibilities using a mobile multi-channel platform, which enables interactive customer communications with automated rules combined with full traceability, overview, automatic and manual interaction with the end customer. Read more about the solution here

For more information, please contact:
Henrik Skinstad
Business Development, Mobile
+46 (0)73 320 73 43
henrik.skinstad@sigma.se

Mobile telephony isn't just technology. Smartphones are used for all types of communications, for documenting events and for taking advantage of the experiences of others. For organizations, mobile telephony entails for example, more efficient processes, increased presence with customers or new business opportunities.

You can naturally pay and even receive payment with smartphones. The market knows the significance of the processes for sales and loyalty. The major effects with mobile payments are in the new opportunities for efficiently merging the processes for sales and loyalty with mobile payments.

Sigma focuses on solutions that cover needs before and after mobile purchases.

Mobile purchases, before and after
We at Sigma know what is needed for your customers to be able to pay with smartphones, in other words how you receive payment – securely and with piece of mind. You need control over who receives payment, how, when and for what. Digital receipts, other documents of value and user guides are examples of important components that are naturally included in the process.

With mobile payments, you can become more efficient at the same time as you improve the customer experience.

Unique opportunities
Mobile payments provide a unique opportunity to come even closer to customers:

• Individual and situation-adapted products and services
• Payment integrated with direct experience of loyalty programs
• Extended relationships
• Effective communications with customers
• Additional opportunities to let customers interact via social networking

Effects
Mobile payments will become a natural aspect of every competitive organization's routine operations and provide opportunities to:

• Streamline payment transactions with banks
• Streamline currency administration
• Create more cost-effective and redundant payments
• Reduce customers' costs when making payment
• Reduce time-to-market for new markets

Contact:
Henrik Skinstad
Business Development, Mobile
+46 (0)73 320 73 43
henrik.skinstad@sigma.se

Mobile Communication Platform (MCP) is a proven platform to create solutions for situation-based or personally-based automatic or manual message management.

MCP is a generic platform that can be applied to most needs related to communication with customers or other parties. Messages can be automatically generated from activities, such as ERP systems, CRM systems, booking systems, or ordering systems. They can also be created manually for things such as customer service, to be sent to individuals or groups.

Complete overview
Through a portal, you get a complete overview of all the messages, both historical and current. You can always go in and manually manage a dialogue with a specific customer, a group of customers, or all customers.

Examples of processes that can be managed by Sigma's MCP:

• Proactive information management - Such as travel information with normal flow and deviation management.
• Order processes - Related to e-commerce and mail order; confirmations, passwords, delivery information, and so on.
• Customer service - Q&A with full traceability and control, which provides the opportunity for proactive information management. This results in fewer cases to customer service and makes it possible to manage more cases with fewer people, both in normal flow and deviation.
• Mobile marketing - Promotions and events.

We have confidently delivered MCP to Fritidsresor (Guide Online), Swedavia (Flight status at Arlanda airport), one of the Nordic's leading suppliers, and a leading retailer.

• Mobile solutions for airports and airlines

  Mobile solutions for airports and airlines

  

  PROACTIVE PASSENGER COMMUNICATION

  Airports and airlines have huge potential in providing proactive information and customer communication, especially when deviations occur. Today’s connected travelers expect personal, relevant, and proactive information. Sigma AIMS connects and integrates the airports' and or airlines' legacy systems (flight information, FIMS, operational databases) and customer service personnel using portals. Sigma AIMS delivers SMS-, MMS-, and smartphone-based passenger-centric proactive mobile services.

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• Mobile solutions for the travel industry

  Mobile solutions for the travel industry

  

  SIGMA TIMS™ enables businesses and organizations to communicate directly with mobile end users, making the digital channel complete. An interactive communications channel is established for an individual or a group of individuals.

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• Sigma Global SMS

  Sigma Global SMS

  

  Sigma Global SMS is an Internet based service for two-way communication, which can be used both for mass distribution of SMS to large audiences as for communication with individual recipients regardless of their location in the world.

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The future IS mobile – that's why a roadmap is necessary for mobile services

Customers’ and users’ demands and expectations for what they should be able to do with their smartphones are developing faster than what businesses and organizations have time to provide. This often leads to development of services without coordination and without reusing previously developed components.

An important choice

Mobile Jump Start is customized to customer needs. The groundwork can either be in the form of a conference or interviews. The emphasis is put on the special conditions and challenges that you have in your customer communications and your business processes, and how the mobile services must interact and be integrated with existing systems and processes.

The final result is a report, a roadmap for mobile services, pointing out challenges, opportunities and risks, as well as a recommended plan of action, and that provides the basis for establishing a strategy for guiding investment decisions regarding mobile services. We can assist with our experience in this important phase as well.

Do you attend meetings where the information to be communicated is too sensitive to distribute digitally via e-mail or other online services? Management of confidential documents in conjunction with meetings often requires paper printouts and extensive administration. SMP Meetings is a tool for those of you who want to streamline work and share information digitally without needing to be concerned with security risks.

Flexible, efficient and environmentally friendly
SMP Meetings is an iPad solution that gathers all your meeting documents digitally at one and the same place. When a meeting is created, all information related to the meeting is automatically sent out to the participants' iPads. Sensitive information that would otherwise have been printed out and physically administered is now distributed digitally – securely and easily accessible.

Added value, before, during and after meetings
Once the participants have downloaded the documents to their iPads, they can read the material at their convenience, with or without a connection to the Internet. The application works regardless. They can use the app for making personal comments in the documents, and during meetings the group can interact with the material by publishing their comments. When a meeting comes to a close, all information is stored in the app, and when it’s time to follow up the details, the participants just open the meeting folder to access the documents and comments.

• SMP Meetings

  SMP Meetings

  

  Do you take part in meetings where information that is communicated is too sensitive to be shared digitally by e-mail or other web services? Handling classified documents for meetings often requires hard copies and a lot of administration. SMP Meetings is the way ahead for people who want to work more efficiently and share information digitally without having to worry about security risks.

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We‘d be happy to come out and explain more about your mobile opportunities. The first step is to accept our invitation for a workshop, offered free of charge, where we can spend a few hours looking over the opportunities that mobility provides and what fits your organization in particular.

Mobility is currently the greatest force for change in how we do business. And it affects us all – whether we are decision-makers, engineers or work with operational matters. The field is new and far-reaching, and the questions for most people are more numerous than the answers. How can you take advantage of the changes and opportunities in the mobile world? We'll gladly help you and your organization to answer your questions about this and help you with putting your organization in motion.

Sigma has broad expertise and experience in mobility and offers everything from inspirational meetings, various technical solutions – such as mobile adaptations for your website or development of value-creating apps – to becoming your mobile partner.

We contribute with knowledge and expertise as long as you contribute with people who are interested in mobility and who can discuss the opportunities that it can provide for you.

We're ready – Are you open to the mobile opportunities and using them to put your thoughts and business in motion?

Contact:
Patrik Malmquist
Mobility Strategist
+46 708 256 645
patrik.malmquist@sigma.se

Beatrice Silow
Business Manager
+46 703 791 506
beatrice.silow@sigma.se

Hossein Madanee
Strategist
+46 706 805 784
hossein.madanee@sigma.se

SmartShare makes it simple and affordable to single source your technical information

SmartShare gives you the ability to access, share and manage information from wherever you are. This can be achieved without having to invest in expensive technology or IT staff. SmartShare makes it simple to; upload, download, and share, documents, slides, and files with colleagues, teams, clients and customers.

Share information securely with others within a few clicks. No matter how you share information, with SmartShare you are in complete control. Share information to readers or contributors, share with single persons, teams or make it public by sharing with everyone.

Whether you are storing and managing a few files or a thousand, finding what you are looking for is simple using SmartShare's search engine and faceted navigation. Search for specific file names, for tags, or for specific words or phrases. Use the tag cloud and the sharing panel to further narrow down the search result.

All you need to access information in SmartShare is a browser and an Internet connection. Using a mobile browser-optimized version of SmartShare or a branded customized portal, you can view, search, read and share information on the go with your smartphone or mobile device.

Please visit http://www.docfactory.com/smartshare for more information.


Contact:
Tomas Eriksson
Sigma Kudos AB
+46 76 145 30 30
tomas.eriksson@sigmakudos.com